We accept major credit and debit cards, including Visa, MasterCard, American Express, and many more, list is constantly growing. Your card details are securely processed through our encrypted payment gateway.

Also ,enjoy the flexibility and security of paying through PayPal. Simply select this option during checkout and log in to your PayPal account to complete your purchase.

Rest assured that all transactions on our website are secure, and we prioritize the protection of your personal and financial information.

If you have any specific payment-related inquiries or encounter any issues during the checkout process, feel free to contact our customer support for assistance.

During the checkout process, the total amount, including any applicable taxes, will be clearly outlined before you finalize your purchase. This ensures transparency and provides you with a comprehensive view of the costs associated with your order.

We understand that circumstances may change, and we aim to accommodate your needs as much as possible. However, the ability to modify or cancel an order depends on the order's current status in our processing system.

If you wish to modify or cancel your order, we recommend taking the following steps:

1. Contact Customer Support: Contact our customer support as soon as possible with your order details. Our team will check the order status and assist you in making any necessary changes.
2. Time Sensitivity: Orders are processed promptly to ensure quick dispatch. If your order has already been processed or shipped, modifications or cancellations may not be possible.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you as soon as possible. However, please note sometimes it can take us even 24 hours. to reply.

We strive to make our products accessible to customers around the world. Currently, aswe are base in UK, we offer shipping to United Kingdom only. To enquire about shipping to a different destination, please contact us.

The delivery time for an online order can vary depending on factors. HOowever, we ship out sold items next working day. We offer free of charge 24-48h tracked shipment. It's recommended to check our website or contact their customer support for the most accurate and up-to-date information.

We understand the importance of keeping track of your order. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the tracking page. You can use this information to monitor the real-time status and location of your package.

We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders. The specific courier(s) we use may vary depending on factors such as your location, the shipping method selected, and the type of products being shipped. Rest assured, we work with reputable carriers to provide you with the best shipping experience possible. Once your order is dispatched, you will receive a shipping confirmation email with tracking details, allowing you to monitor the progress of your delivery.

We apologize for any inconvenience caused by receiving a damaged or defective product. We take product quality seriously, and we are committed to resolving the issue promptly. If you find that your item is damaged or defective, please follow these steps:

1. Contact Customer Support: Contact our customer support as soon as possible. Provide your order number and details about the issue, along with clear photos or a description of the damage or defect.
2. Assessment and Resolution: Our customer support team will assess the situation and guide you through the necessary steps. This may involve returning the item for a replacement, exchange, or refund.
3. Return Process: If a return is required, we will provide you with instructions on how to return the damaged or defective item. Please wait for approval from our team before shipping the product back to us.

We strive to make the return process as smooth as possible, and your satisfaction is our top priority. If you have any questions or concerns, our customer support team is here to assist you throughout the process.

We understand that circumstances may change, and you might need to cancel your order. If you wish to cancel your order, we recommend taking the following steps:

1. Contact Customer Support: Contact our customer support as soon as possible with your order details. Please provide your order number and the reason for cancellation.
2. Cancellation Process: Our customer support team will check the status of your order. If your order has not been processed for shipping, we will assist you in canceling it. If the order has already been processed, we'll guide you through the appropriate steps.

Please note that personalized or customized items may have different cancellation policies. We appreciate your understanding, and our customer support team is available to address any concerns you may have.

We understand the importance of a timely refund process, and we aim to process refunds as quickly as possible. The time it takes to receive your refund can vary based on several factors:

1. Processing Time: Once we receive your returned item, our team will promptly assess its condition. The refund process typically begins after this assessment.
2. Payment Method: The time it takes for the refunded amount to reflect in your account depends on the payment method used for the original purchase. Credit card refunds may take a few business days, while PayPal or other online payment methods may vary.
3. Bank Processing Time: Some banks may have additional processing times that are beyond our control. We recommend checking with your bank for specific details.

We are here to assist you, and reaching out to our customer support team is easy. You can contact us using the following methods:

1. Email Support: Send us an email at info@cool-hause.com with your inquiry or concern. We strive to respond to emails promptly during our business hours.

2. Live Chat: Visit our website, and you may find a live chat option where you can connect with a customer support representative in real-time.

When reaching out, please provide your order number and any relevant details to help us assist you more efficiently. Our customer support team is dedicated to ensuring your satisfaction.

Thank you for reaching out. We appreciate your interest in our online store. As an online business, we primarily operate through our digital platform, and we do not have a physical storefront for customer visits.

If you have any specific concerns or questions related to your order, our products, or our services, please let us know, and we'll be happy to assist you through our customer support channels. You can reach us via info@cool-hause.com

We value your feedback and are committed to providing excellent service. If there's anything else you need assistance with, feel free to ask.

We understand that your preferences may change, and you have the option to manage your email subscriptions easily. To unsubscribe from newsletters or promotional emails, you can follow these steps:

1. Email Footer Link: At the bottom of our promotional emails, you will find an "unsubscribe" link in the footer. Click on this link, and you will be directed to a page where you can manage your email preferences.
2. Account Settings: If you have an account on our website, you may be able to manage your email preferences by logging in and navigating to your account settings. Look for the "Email Preferences" or "Subscription Settings" section.
3. Contact Customer Support: If you encounter any difficulties or have specific requests regarding email subscriptions, feel free to contact our customer support. Our team is here to assist you with any inquiries.

Please note that it may take a few days for your request to be processed, and you may receive some additional emails during this time. We appreciate your understanding as we update our records.